Connect a channel
Your customers write on WhatsApp, Instagram and Messenger. Connect each channel once; every conversation lands in the same inbox.
A channel is a door through which your customers reach you. You connect them in Settings › Channels. Once linked, a channel feeds your Conversations and you choose which agent replies there.
The connection wizard
A wizard guides you through a few steps: Choose a channel, Create the channel (credentials), Set up the webhook (for Meta channels), Add the agents, and you're ready. For Instagram and Messenger, you can choose between automatic connection (a single authorization window) and manual entry (paste the ID and the token).
Available channels
Channel health
Each channel shows its status: valid token, active webhook, subscription in place, and for WhatsApp the quality of the number. If something goes wrong, a Re-subscribe button restarts the Meta subscription, and you can receive an email alert.
Your site's chat is handled by the Web Agent, with its own widget. It does not connect through this wizard.