Your customers already write to you there. The agent answers in seconds from your catalogue, your pricing and your policies, and puts the thread in a person’s hands the moment it should.
It reads the carrier’s tracking and answers with a date, not a reference number, then flags the parcel if it slips again.
It checks live stock rather than a static product page, and offers to hold the item or send a direct link.
It applies your trade grid, quotes the unit price, and hands the exact lead time to the person who owns the deal.
Outside the 24-hour window it sends an approved template, so a conversation can restart without waiting for the customer.
WhatsAppResolved, no ticket
A number, a Meta Business account, and one pass through the connect flow. No developer, no code on your side.
A phone number that is not already registered on the consumer WhatsApp app.
A Meta Business account you can sign into, which the connect flow walks you through.
The agent you want answering, chosen per channel so a shop and a clinic can run different ones.
It hands over on the conditions you set, by name rather than into a queue: a failed payment, a complaint, a request outside its knowledge, or simply a customer asking for a person.
Your team sees the whole thread, replies from the same inbox, and the agent stays quiet until the case is closed.
You need a number that is not currently registered on the consumer WhatsApp app. It can be a landline or a new mobile line. Your existing business number works if you move it off the consumer app first.
WhatsApp lets a business reply freely for 24 hours after a customer’s last message. Outside it, you can only send a template Meta has approved. The agent handles both: free replies inside the window, an approved template to reopen outside it.
At any point, and the agent pauses as soon as they do. Takeover is one click from the same inbox, and the reply goes out on WhatsApp under your business name.
It replies in the language the customer wrote in, on the same thread, without you configuring a separate agent for each.
Create your agent, connect the channel, and watch it handle your real messages. 14-day trial, no card.