Terms of Service
Last Updated: November 30, 2025
Welcome to Magnitude AI. These Terms of Service govern your use of our website and services. By using our services, you agree to these Terms.
1. Acceptance of Terms
By using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
2. Our Services
Magnitude AI provides an AI customer messaging platform, including:
- AI agents on Messenger, Instagram, WhatsApp, email, and your website
- A unified inbox to manage every customer conversation in one place
- Knowledge base ingestion so the AI answers from your real business content
- Tool integrations and human handoff for cases that require your team
We may modify or discontinue services at any time.
3. User Responsibilities
You agree to:
- Be at least 18 years old
- Provide accurate information
- Use our services legally and appropriately
- Maintain the security of your account
- Not interfere with our services
- Not misuse or abuse our services
4. Intellectual Property
Our services and content are protected by intellectual property laws. You retain ownership of your content. By using our services, you grant us permission to use your content to provide our services to you.
5. Payment Terms
Fees for our services will be communicated before purchase. Payment is due according to your service agreement. Refund policies are specified in your agreement.
6. Disclaimers
Our services are provided 'as is' without warranties. We do not guarantee uninterrupted or error-free service. AI-generated content should be reviewed before use.
7. Limitation of Liability
To the extent permitted by law, we are not liable for indirect damages or losses arising from your use of our services. Our total liability is limited to the amount you paid us in the past 12 months.
8. Termination
You may stop using our services at any time. We may suspend or terminate your access if you violate these Terms. Upon termination, we will provide reasonable access to your data.
9. Changes to Terms
We may update these Terms from time to time. We will notify you of changes by posting updated Terms with a new date. Continued use means acceptance of the updated Terms.
10. General
These Terms constitute the entire agreement between you and Magnitude AI. If any provision is found unenforceable, the rest remains in effect.
11. Contact Us
If you have questions about these Terms, contact us at:
Email: dali@magnitude-ai.com
Website: www.magnitude-ai.com