I understand your concern about your order. For any delivery question, please check our Order Tracking page or contact customer service.
- Never opened the order
- Missed the travel date
- Sends the customer to a form
The customer writes again, or leaves.
The AI agent
An agent, trained like an employee.
Give it a name, a role, your data and your rules. It learns your catalog, replies in your tone, cites its source and knows when to hand off. Zero code, ready in a few hours.
14-day free trial · No card
A customer asks for a warm, dark coat in M. The agent filters the catalog, keeps two items in stock and sends them on WhatsApp with a scarf to complete the look. The customer reserves the black wool coat; the agent sends the payment link and records the $329 lead.
What sets us apart
The way your AI speaks matters.
Your customers send several short messages, one after another. Most chatbots answer each one separately. Ours waits, reads everything, and gives a single real answer.
The same conversation, 30 seconds
Fragmented replies~30 s
Hi
Hello! How can I help you?
The price?
The price of which product?
The weekend offer
Could you clarify your request?
Thanks
Feel free to give more details.
4 exchanges, still no answer
One clear answer~30 s
Hi
The price?
The weekend offer
Thanks
Hi! Our weekend offer is 20% off everything in the workshop. The most popular pick right now: the Classic jacket. Free delivery. Want me to send you the full list?
1 complete answer
Same customer, same 30 seconds. With fragmented replies, the AI answers each message without ever grasping the real question. With one clear answer, Magnitude waits, reads everything, and replies in one go.
Step 1
Write its instructions.
The agent’s brain is a text you write: its tone, its rules, its limits. Type “/” to insert a capability, the way you mention someone with @.
- Tone, rules and limits, in plain language.
- Capabilities inserted with /: handoff, product card, knowledge.
- Each capability becomes a colored tag in the text.
Step 2
Plug in your data, live.
It reads your catalog, your stock and your prices in real time, and searches your documents, so each answer comes from your own data.
- Airtable, a file or your API.
- Documents and web pages in the knowledge base.
- Never stale, never copy-pasted.
Step 3
Test it in the sandbox.
Write like a customer, see every reply and every source, before it talks to a single real customer.
- A safe environment, inside the editor.
- Check the tone, the prices, the rules.
- Fix and start over in one click.
Step 4
Publish, version, roll back.
One click to put it live. Every publish is a version: compare, restore, keep the history.
- One-click publishing to your channels.
- Full version history.
- Instant restore whenever you need it.
Its capabilities
What it can do.
Capabilities you switch on in its instructions, and automations that run in the background to qualify, prioritize and close.
Knowledge base
Answers from your documents and always cites its source.
Human handoff
Hands off, with a message sent to the customer before the transfer.
Product card
Shows your items with photo, price and link, or a free-form card.
Quick buttons
Tappable choices under the message to guide the conversation.
Lead tracking
In the background: New → Interested → Qualified → Converted, and the deal value.
Sentiment & alert
Tracks the customer’s mood and notifies someone when things go wrong.
The difference
Same question. Two very different answers.
A script only knows what someone anticipated. An agent wired to your tools goes and finds the answer, then acts on it.
The message
My order was due yesterday. I travel on Thursday.
Magnitude agent- Found order 4402-B
- Queried the carrier
- New date: Wednesday, 1pm
Your parcel has been held at the regional depot since last night. The carrier is rebooking it for Wednesday before 1pm, so ahead of your trip. If it moves again, reply here and I will check with the carrier straight away.
Resolved, no ticket.
Ready to hire your agent?
Build it, test it, publish it. 14-day free trial.
No credit card · Live in hours, no code