About
Making customer service instant, for every business.
We’re a team that believes no customer should wait until tomorrow for a simple answer. So we built an agent that answers, sells and resolves, without replacing the human.
On WhatsApp, a customer asks whether the navy jacket is available in M for Friday. Nine seconds later the agent replies with a photo of the jacket, 4 in stock in size M, express delivery on Thursday and a button to reserve.
Magnitude in numbers
What we do
An AI customer messaging platform.
Magnitude AI is a customer messaging platform. It connects an AI agent to WhatsApp, Instagram, Messenger, email and your website chat, and brings every conversation into one inbox.
Trained on your material
Catalog, pricing, policies, FAQs, internal documents. It answers from that knowledge rather than from a fixed script.
See how
Wired to your live data
A price or an availability is read at the moment the question is asked, never copied from a snapshot taken last week.
See howHands off with the context
When a case goes beyond what it should handle, a person takes it over with the whole conversation attached.
See howWe build for SMBs: retail and commerce, hospitality and restaurants, professional services and e-commerce, receiving hundreds of messages a week without a dedicated support team.
Our beliefs
What guides every decision.
The customer first
We build so that every customer gets a real answer, fast.
Simple, no jargon
A product you use without a manual, in language you understand.
You stay in control
The AI suggests and acts; your team decides and takes over.
Bilingual by nature
Built for a world that writes in French and in English alike.
Ready in hours
Not months. Live in a few hours on your own; an assisted rollout, data connected, takes two to five weeks.
Live data
Your prices and your stock, never frozen, never copy-pasted.
Where we are
Montreal and Tunis.
Two time zones, two working languages, and a product built from the start to answer in French and English with no configuration.
Montreal, Canada
Our North American base. Magnitude AI is operated by Magnitude Consulting Inc., incorporated in Quebec. Product and Canadian customers are run from here.
Tunis, Tunisia
Our original team, and the market where our first customers backed us: hotels, clinics, retailers and distributors handling serious message volume every day.
What is Magnitude AI?
Magnitude AI is an AI customer messaging platform, operated by Magnitude Consulting Inc., incorporated in Quebec.
It connects an AI agent to WhatsApp, Instagram, Messenger, email and your website chat, and brings every conversation into a single inbox.
Not to be confused with the open-source projects sharing the name: Magnitude AI is a commercial product built for small and medium businesses.
How is this different from a chatbot?
A chatbot follows a decision tree and matches keywords.
The Magnitude AI agent reasons over your own material, queries your live data so a price or availability is correct at the moment it answers, takes actions such as reserving or quoting, and hands off to a person when the case calls for it.
Which channels are supported?
WhatsApp, Instagram, Messenger, email and your website chat. Conversations from all five land in the same inbox, carrying the customer history regardless of which channel they used last time.
Who is it for?
Small and medium businesses handling real message volume without a dedicated support team: retail and commerce, e-commerce, hospitality and restaurants, professional services, lead generation.
How long does it take to go live?
Hours for a straightforward agent, a few weeks for a full deployment with your data connected live. No development work is required.
What languages does the agent answer in?
English and French with no configuration, Arabic where a deployment calls for it. The agent replies in the customer language, not the one you set up.
Want to talk it through?
Try the agent on your own messages, or book thirty minutes with us. We answer fast, of course.
No credit card · Live in hours, no code