Do you have this jacket in medium? And can I return it if it doesn’t fit?
Yes, the Classic Blue Jacket is in stock in medium. Returns are free within 30 days, and your loyalty card earns points on this purchase. Shall I send the checkout link?
All sectors
For retail & commerce
Retail customer engagement, reimagined
AI that handles product questions, stock inquiries, and returns, so your team can focus on selling.
14-day free trial · No card
On WhatsApp, a customer asks whether the navy jacket is available in M for Friday. Nine seconds later the agent replies with a photo of the jacket, 4 in stock in size M, express delivery on Thursday and a button to reserve.
Measured across published workspaces
85%Of conversations resolved without a human
9 sMedian first reply
128 hOf operator time saved per month
The problem
Shoppers ask the same questions, everywhere, all at once
Sizes, stock, returns, delivery: the volume is relentless, and every slow reply is a sale that walks.
1
Repetitive questions swamp your team
Is it in stock, does it come in blue, when will it ship. The same questions arrive by the hundred and bury your staff.
2
Answers depend on who is online
Stock, pricing, and policies live in different tools. Replies are slow, inconsistent, and stop entirely after closing time.
3
Busy DMs turn into missed sales
A ready buyer messages on Instagram or WhatsApp. If the answer comes an hour later, the moment, and the sale, is gone.
How Magnitude solves it
A product expert on every channel, always on
Magnitude knows your catalog, stock, and promotions, and answers instantly on WhatsApp, Instagram, Messenger, and your site, so your team can focus on selling.
Product expert AI
Your AI knows your entire catalog, sizes, colors, availability, and compatibility.
Promotions & loyalty
Shares current offers and your loyalty rules at the right moment in the conversation.
Performance insights
Track what customers ask about most, resolution rates, and satisfaction scores.
FAQ
The questions that come up
Does it know what is in stock in each shop?
If your stock is connected per location, yes, and it answers with the shop rather than sending someone to the wrong door.
Can it handle returns and exchanges?
It reads your policy against the actual order, tells the customer what applies to them, and starts the return rather than describing how.
What about product questions it has never seen?
It answers from your catalog and your documents and cites the source. When there is nothing to cite it says so and hands over, which is the behavior that keeps the other answers trustworthy.
Does it work on the channels our customers actually use?
WhatsApp, Instagram, Messenger, email and your website chat, with one record per customer that gathers their exchanges across every channel.
Keep going
What to read next.
The agent on WhatsApp
Your customers already write to you there. The agent answers in seconds from your catalog, your pricing and your policies, and puts the thread in a person’s hands the moment it should.
ReadThe agent on Instagram
Direct messages and story replies handled as conversations rather than notifications, answered from live stock and your real prices.
ReadConnect your catalog, live
Stock and prices read live, and the pitfalls to know before you start.
Read the articleWhat it changed
The deployments, sector by sector, and what moved.
ReadConnect a channel. See what it answers.
Create your agent, connect WhatsApp or Instagram, and watch it handle your real messages. 14-day trial, no card.
No credit card · Live in hours, no code