Automate 60% of customer inquiries with AI

Q: How much can it actually resolve on its own?

It depends on how repetitive your inbox is. The messages that resolve without a person are the ones with a factual answer somewhere: order status, opening hours, returns, availability. What it cannot source, it hands over rather than guessing.

Q: What happens to a complaint?

It goes to a person, by name, with the whole thread attached. Complaints, anything legal, and anything the agent cannot ground in your documents are the cases you set it to pass on rather than answer.

Q: Does it work outside opening hours?

That is most of what it does. The messages that arrive at 22:00 get the same answer at 22:00 that they would have got at 10:00 the next morning, which is the difference between a reply and a backlog.

Q: How long before it is answering real messages?

A channel connects in an afternoon. Getting the answers right takes longer, because it depends on your documents and your catalogue being connected. The sandbox lets you test against real past conversations before anything is published.

Let AI handle repetitive questions while your team focuses on complex issues that need a human touch.

Start for free →Book a demo →

Live support, every channel

Website chat

Hi, where is my order #4821? I placed it on Monday.

Maison Zeryab· AI AgentYour order #4821 shipped this morning and arrives Thursday. Here is your tracking link. Anything else I can help with?

Resolved by AI

60%+Handled by AI

<3sResponse time

24/7Always on

The challenge

Support volume never sleeps. Your team does.

Customers now message on five channels and expect an answer in seconds. Repetitive questions pile up, nights and weekends go unanswered, and your best agents burn out on tickets a bot could close.

Repetitive questions, every hour

Order status, returns, opening hours, pricing. The same tickets flood your team and slow down the ones that truly need a person.

Slow replies cost you customers

Every minute of waiting erodes trust. After hours and on weekends, messages sit unanswered until Monday.

Context lost in the handoff

When an issue finally reaches a human, they start from zero and ask the customer to repeat what they already explained.

How Magnitude solves it

One agent that answers, resolves, and knows when to escalate

Magnitude answers from your own knowledge on every channel, resolves the routine tickets instantly, and hands the rest to a person with the full thread, so your team only touches what needs them.

Every channel

Messenger, WhatsApp, Instagram, email, web

AI agent

Answers from your knowledge

Resolved

Or handed to a person with context

In action

I received the wrong size. Can I exchange it?

Maison Zeryab· AI AgentSorry about that. I have started a free exchange for the correct size and emailed you a prepaid return label. Your replacement ships as soon as we receive the return. Anything else?

Exchange started

Instant AI responses

Answer customer questions in seconds, 24/7, across all channels, Messenger, WhatsApp, Instagram, email, and web.

Smart human handoff

AI detects when a conversation needs a real person and transfers seamlessly with full context.

Brand-safe answers

AI only uses your approved knowledge base. No hallucinations, no off-brand responses.

How it works for customer service teams

Connect your channels, upload your knowledge base, and your AI agent starts handling customer conversations immediately. No code required.

AI reads your FAQs, product pages, and policies automatically

Handles returns, order tracking, and product questions

Transfers to your team with full conversation context

Unified inbox to manage all channels in one place

The impact

Outcomes support leaders feel

60%+Conversations handled by AI

<3sAverage response time

24/7Always available

The questions that come up

How much can it actually resolve on its own?