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All sectors
For support teams
85% of requests resolved without your team
Let AI handle repetitive questions while your team focuses on complex issues that need a human touch.
14-day free trial · No card
A customer reports an order that arrived damaged and asks for a refund. The agent apologizes, opens a case, assigns it to Sarah with a summary for the team, and Sarah replies in the same conversation.
Measured across published workspaces
85%Of conversations resolved without a human
9 sMedian first reply
128 hOf operator time saved per month
The challenge
Support volume never sleeps. Your team does.
Customers now message on five channels and expect an answer in seconds. Repetitive questions pile up, nights and weekends go unanswered, and your best agents burn out on tickets a bot could close.
1
Repetitive questions, every hour
Order status, returns, opening hours, pricing. The same tickets flood your team and slow down the ones that truly need a person.
2
Slow replies cost you customers
Every minute of waiting erodes trust. After hours and on weekends, messages sit unanswered until Monday.
3
Context lost in the handoff
When an issue finally reaches a human, they start from zero and ask the customer to repeat what they already explained.
How Magnitude solves it
One agent that answers, resolves, and knows when to escalate
Magnitude answers from your own knowledge on every channel, resolves the routine tickets instantly, and hands the rest to a person with the full thread, so your team only touches what needs them.
Instant AI responses
Answer customer questions in seconds, 24/7, across all channels, Messenger, WhatsApp, Instagram, email, and web.
Smart human handoff
AI detects when a conversation needs a real person and transfers seamlessly with full context.
Brand-safe answers
AI answers from your approved knowledge base and shows your team its source. A question your content does not cover goes to your team.
FAQ
The questions that come up
How much can it actually resolve on its own?
It depends on how repetitive your inbox is. The messages that resolve without a person are the ones with a factual answer somewhere: order status, opening hours, returns, availability. What it cannot source, it hands over rather than guessing.
What happens to a complaint?
It goes to a person, by name, with the whole thread attached. Complaints, anything legal, and anything the agent cannot ground in your documents are the cases you set it to pass on rather than answer.
Does it work outside opening hours?
That is most of what it does. The messages that arrive at 22:00 get the same answer at 22:00 that they would have gotten at 10:00 the next morning, which is the difference between a reply and a backlog.
How long before it is answering real messages?
A channel connects in an afternoon. Getting the answers right takes longer, because it depends on your documents and your catalog being connected. The sandbox lets you test against real past conversations before anything is published.
Keep going
What to read next.
The agent on your website
One line of script on your site, answering from your catalog, your prices and your opening hours, in the visitor’s language.
ReadThe agent on WhatsApp
Your customers already write to you there. The agent answers in seconds from your catalog, your pricing and your policies, and puts the thread in a person’s hands the moment it should.
ReadWhen to let the AI hand off
The four signals for a handoff, and what to pass along.
Read the articleWhat it changed
The deployments, sector by sector, and what moved.
ReadConnect a channel. See what it answers.
Create your agent, connect WhatsApp or Instagram, and watch it handle your real messages. 14-day trial, no card.
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