Channel
An AI agent for Facebook Messenger
Your page wired to the same agent as every other channel, with the same catalog behind it and the same rules about when a person steps in.
14-day free trial · No card
WhatsApp, Instagram, Messenger, email and website chat connect. Their conversations land in one inbox, and the agent answers each one from the shop’s catalog, prices and rules.
What it resolves
What it closes without you
Booking a table or a slot
It offers your slots, takes the customer’s pick and hands your team a complete request, or sends it to your booking tool when that tool is connected to the agent through its API.
Opening hours and address
Answered from what you published, including the exceptions, so a holiday closing does not become a bad review.
Does it fit my case
It qualifies what the person actually needs before anyone spends time on the thread.
Repeat customers
The history is on the same thread, so the second conversation does not start from nothing.
Setup
What connecting takes
The Facebook page and one pass through the connect flow. Two routes, same as Instagram.
- 1
A Facebook page you administer.
- 2
A Meta Business account, if you connect that way.
- 3
The agent that should answer, and the starter questions shown before the first message.
Human handoff
Where the agent stops
On complaints, on anything outside what it can source, and whenever someone asks for a person. The transfer names who is taking it, and the agent pauses until they are done.
FAQ
Questions people ask first
Is it the same agent as WhatsApp?
It can be. One agent can answer on every channel, or you can give a channel its own, which is how a group with two very different brands usually runs it.
Does the conversation history carry over?
Within Messenger, yes: the thread keeps its history, so a returning customer is not starting from nothing.
Can it book into our calendar?
Not by itself. It offers your slots and collects the customer’s choice, then the booking goes into your calendar through your team, or directly if your booking tool is connected to the agent through its API.
What if nobody is around to take over?
The agent says so plainly and gives a time, rather than promising an answer that will not come until Monday.
Connect this channel. See what it answers.
Create your agent, connect the channel, and watch it handle your real messages. 14-day trial, no card.
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