Channel
An AI agent for your shared inbox
The address everyone writes to lands next to WhatsApp, Instagram and Messenger, and every email is filed on the customer’s record: Monday’s email and Thursday’s message sit side by side.
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WhatsApp, Instagram, Messenger, email and website chat connect. Their conversations land in one inbox, and the agent answers each one from the shop’s catalog, prices and rules.
What it resolves
What it closes without you
Returns and exchanges
It reads your policy, tells the customer what applies to their order, and starts the return rather than describing it.
Invoices and order copies
The requests that are pure lookup stop reaching a person at all.
Long messages with three questions
It answers all three instead of replying to the first and closing the thread.
The backlog
Mail that arrives overnight is answered overnight, so Monday starts empty.
Setup
What connecting takes
The shared address and the agent that should answer it.
- 1
The mailbox everyone already writes to, rather than a new address nobody knows.
- 2
The agent that answers, and what it is allowed to do on its own.
- 3
The rules for handing a thread to a person, by name.
Human handoff
Where the agent stops
Email is where the difficult messages arrive, so the boundary matters more here. Anything that looks like a complaint, a legal question, or a case it cannot source goes to a person with the thread attached, and the agent stops writing.
FAQ
Questions people ask first
Does it reply from our address?
Yes, from the shared mailbox your customers already write to, so nothing about the address changes for them.
Will it answer everything?
No, and that is deliberate. You set what it may resolve on its own, and everything else reaches a person with the thread already read.
Does email share context with chat?
Yes, on the customer’s record. They are two conversations, but the record gathers their exchanges from every channel, so whoever picks it up sees Monday’s email next to Thursday’s message.
What about attachments?
It sees what the customer sent and passes it on with the thread when a person takes over.
Connect this channel. See what it answers.
Create your agent, connect the channel, and watch it handle your real messages. 14-day trial, no card.
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