WhatsAppIs there a spa available? Can I book for tomorrow morning?
Royal Azur· AI AgentYes, our spa is open from 8am to 8pm. I have reserved a 60 minute massage for you tomorrow at 9am. Shall I confirm it?
Booking confirmed
← All sectorsFor hotels & restaurants
5-star guest experience, automated
AI concierge that handles bookings, answers guest questions, and delivers personalized service across all channels.
Concierge on every channel
WhatsApp86%Shorter waits
70%Self-service
4.8/5Guest rating
The challenge
Guests expect a five-star reply. At any hour, in any language.
Bookings, questions, and special requests arrive around the clock, from guests who speak different languages. A front desk cannot be everywhere at once, and every slow answer chips away at the experience and the review.
The front desk is overwhelmed
Room service, amenities, directions, the same requests repeat all day and pull staff away from the guests in front of them.
Requests arrive at every hour
Late-night bookings and pre-arrival questions go unanswered overnight, exactly when a prompt reply would delight.
Guests speak many languages
International guests expect to be understood in their own language. Staffing every language, every shift, is not realistic.
How Magnitude solves it
A concierge that never sleeps, in every language
Magnitude knows your rooms, amenities, and policies, books the spa or the table, and replies in each guest's own language, day or night, on WhatsApp, Instagram, and your site.
01
Guest message
WhatsApp, Instagram, web, email
02
AI concierge
Answers in the guest's language
03
Booking confirmed
Spa, table, or activity reserved
In action
MessengerWe arrive late tonight and would love a table for two. Anything after 9pm?
Royal Azur· AI AgentWelcome. I have reserved a table for two at 9:30pm at our rooftop restaurant and noted your late arrival with the front desk. Anything else before you travel?
Table reserved
AI concierge
Answers guest questions about amenities, local attractions, room service, and more, instantly.
Booking assistance
Handles spa reservations, restaurant bookings, and activity scheduling automatically.
Multilingual support
Communicates with guests in their language, French, English, Arabic, and more.
From check-in to check-out, AI handles it
Your AI concierge knows your hotel inside out, rooms, amenities, policies, and local recommendations.
Pre-arrival information and FAQ handling
Room service and amenity booking
Local restaurant and attraction recommendations
Post-stay satisfaction surveys
The impact
A guest experience that earns the five stars
86%Decrease in wait times
70%Increase in guest self-service
4.8/5Average guest satisfaction
The questions that come up
Can it take a booking, or only answer about them?
It reads your availability and writes the booking into the calendar your team already uses, rather than collecting a request for somebody to re-enter later.
Which languages does it handle?
It replies in the language the guest wrote in, on the same thread, without a separate agent per language. For a property whose guests arrive in three languages that is the difference between answering and triaging.
What about late arrivals and special requests?
Anything with a factual answer, it answers. Anything that needs the front desk to decide, it passes on with the conversation attached, which is faster than a voicemail at 23:00.
Does it replace the front desk?
No, and it is not configured to try. It takes the questions that were interrupting check-in, and leaves the judgement calls with the people who should be making them.
Keep going
What to read next.
The agent on WhatsApp
Your customers already write to you there. The agent answers in seconds from your catalogue, your pricing and your policies, and puts the thread in a person’s hands the moment it should.
The agent on Messenger
Your page wired to the same agent as every other channel, with the same catalogue behind it and the same rules about when a person steps in.
What it changed
The deployments, sector by sector, and what moved.
Connect a channel. See what it answers.
Create your agent, connect WhatsApp or Instagram, and watch it handle your real messages. 14-day trial, no card.