Inboxes
Every conversation, in one place.
The customer on the left, your team and the AI on the right. Context, status, and value stay current on their own. One team, one inbox, nothing lost.
Context
One conversation, all the context.
Customer profile, status, estimated value, channel, history: it's all right there, next to the message. No one starts from scratch.
The profile updates on its own.
Status and value at a glance.
The full history, across every channel.
Take over
Take over, hand it back to the AI once it's settled.
A sensitive case? One click on the "AI" button and you take over: the agent pauses, you reply yourself. A private note for the team, then "Hand back to AI" once it's settled.
The "AI" button: take over, hand it back to the AI.
Transfer to the right person, in the same thread.
Manual message and private note, without leaving the conversation.
Team
Everyone sees what's theirs.
Read / unread per person, assignment, teams. A shared inbox where you never step on each other's toes.
Read / unread per member, not global.
Assignment and teams.
Clear workload distribution.
One inbox for the whole team.
Connect your channels, let the AI triage and reply. 14-day free trial.