Documentation
Everything to launch and tune your agent.
Connect your channels, train the agent on your own material, plug in your data, test before publishing, and follow what happens next.
Get started
Get started in 5 minutes
Five minutes to open your workspace and connect a first channel; around twenty in all to a first agent replying to a real customer, without writing a line of code.
ReadYour first agent
An agent is a brain (its instructions) and connections (your channels, your data). Here’s how to build one, tab by tab.
ReadHome
Home answers one question: where do I start?
ReadThe agent
The brain and instructions
The brain is the agent’s instructions: what it knows, its tone, its rules. You write them in plain language and insert capabilities by typing "/".
ReadModel and reasoning
The engine that powers the agent. Fast models are included; the most powerful ones activate with your own provider key.
ReadAutomations
What the agent does on its own, beyond replying. You enable what it’s allowed to do without intervention.
ReadConnect your data
Connect your catalog, stock or prices live. The agent reads the data in the moment, never a stale copy, and always cites its source.
ReadConnect Airtable
Connect an Airtable base in read mode. Ideal when your catalog already lives in Airtable.
ReadConnect NocoDB
Connect a NocoDB table, the self-hosted no-code database in the style of Airtable.
ReadConnect your API (REST)
Connect any HTTP endpoint that returns JSON: your own system, an ERP, a PIM. It’s also the path to a custom tool.
ReadImport a file
Import a file or paste your data. Perfect for a catalog that doesn’t change often, with no permanent connection.
ReadKnowledge base
Everything your agent knows lives here: your documents and your data, indexed so the agent finds the right answer and cites exactly where it comes from.
ReadTesting: sandbox and scenarios
Put your agent through real cases, first one-on-one, then across a battery of scored scenarios, before a single customer talks to it.
ReadPublish and version
One click to put the agent live. Every publish is a version: compare, restore, keep the history.
ReadChannels
Connect a channel
Your customers write on WhatsApp, Instagram and Messenger. Connect each channel once; every conversation lands in the same inbox.
ReadConnect WhatsApp
Link your WhatsApp Business number to Magnitude to reply to your customers, with your AI agent and your team, in one place.
ReadConnect Instagram
Connect your professional Instagram account to receive and reply to direct messages from Magnitude.
ReadConnect Messenger
Connect your Facebook Page to manage all your Messenger conversations from Magnitude.
ReadConversations
The inbox
All your conversations arrive in the same place, whatever channel your customer wrote from. Your AI agent answers there, and you take over when you need to.
ReadReplying to customers
All your conversations, all your channels, in one inbox: the customer on one side, your team and the AI on the other, with one-click takeover.
ReadHandoff to a human
The agent handles most exchanges on its own, but knows to step aside on the cases that need a human, without the customer having to repeat themselves.
ReadTickets
Settings
Teams and access
A shared inbox where everyone sees what concerns them: invite colleagues, set access levels, route conversations, keep a per-person unread count.
ReadHours and limits
You set the frame: when the agent is online, on which channels, how far it goes alone, and how to pause it in one move.
Read