Comparison
Tidio is a live chat and flows tool with the Lyro agent added on top, billed per conversation. Magnitude is an agent wired to your data, sold as one workspace. Here is where the two part ways.
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On WhatsApp, a customer asks whether the navy jacket is available in M for Friday. Nine seconds later the agent replies with a photo of the jacket, 4 in stock in size M, express delivery on Thursday and a button to reserve.
At a glance
| Criterion |  Magnitude |  Tidio |
|---|---|---|
| Channels | WhatsApp, Instagram, Messenger, email, website chat | Messenger, Instagram, WhatsApp, email, live chat |
| How the AI is priced | AI agent included in the workspace; pricing on request | Lyro per conversation: "starts at $32.50/mo from 50 Lyro AI conversations"; 50 one-off on the free plan |
| Entry price | On request, after a demo | Free $0; Starter $24.17/mo; Growth from $49.17/mo; Plus from $300/mo plus usage |
| Seats | Teams and per-member access, no published cap | 10 agents on self-serve plans |
| Live data | Live catalog and stock: Airtable, REST API, files, knowledge base | Knowledge base from your pages and documents |
| Human handoff | Handoff to a named person in the same thread; the AI pauses | Transfer to an operator in the chat |
| Languages | Replies in the customer’s language; support in French, English and Arabic | Multilingual |
| Testing before publishing | Test lab scored on your real conversations, versions and rollback | Flow preview |
Tidio figures read on tidio.com/pricing in September 2026. Prices change; check the vendor’s page before you decide.
In detail
Lyro learns your pages and documents. It answers "what is your return policy" well, and "do you still have a 42 in black" badly, because stock is not in a document.
Magnitude reads your catalog and stock live, through Airtable, a file or your API. The answer reflects what is in stock when the customer asks, and your team sees the source behind every reply.
With Tidio, every Lyro conversation counts. A busy month costs more than a quiet one, and the quota needs watching.
Magnitude sells a workspace: channels, agent, inbox and CRM together. The price is agreed with us, after a demo on your own messages.
Both tools can transfer. The difference is what the person taking over sees: in Magnitude, the same thread, the customer record, the estimated value and a private note left by the agent.
The AI pauses the moment a human writes, and resumes when handed back. Nobody replays the conversation from the start.
Magnitude scores every version of the agent against your real past conversations, then publishes with a history and a rollback. Tidio offers a flow preview.
For a shop that changes its delivery rules every month, that is what stops a mistake from being discovered by a customer.
Choosing
FAQ
It replaces it: channels, agent, inbox and CRM live in the same workspace. You do not keep a second tool for website chat.
Yes. Your pages, documents and FAQ become the agent’s knowledge base. Flows are rewritten as plain-language instructions, usually shorter ones.
No. The agent is part of the workspace. Pricing is agreed on your channels and volume, and a demo shows you the agent on your own messages.
The agent hands the thread to a named person, in the same thread, with the context. The AI pauses and resumes when you decide.
Yes, including the 24-hour window and Meta templates, alongside Instagram, Messenger, email and your website chat.
Create your agent, connect a channel and watch it handle your real requests. Write to us and we will show you on your own messages.
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