Comparison
Crisp is a shared inbox built in France, with many channels and a flat price per workspace. Magnitude starts from the agent and your data. The two overlap less than they seem to.
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On WhatsApp, a customer asks whether the navy jacket is available in M for Friday. Nine seconds later the agent replies with a photo of the jacket, 4 in stock in size M, express delivery on Thursday and a button to reserve.
At a glance
| Criterion |  Magnitude | Crisp |
|---|---|---|
| Channels | WhatsApp, Instagram, Messenger, email, website chat | WhatsApp Business, Instagram, Messenger, email, Telegram, SMS, Viber, phone, Line, X, chat widget |
| How the AI is priced | AI agent included in the workspace; pricing on request | AI credits bundled into paid plans: "around 90 automated conversations" on Mini, 450 on Essentials, 1,350 on Plus |
| Entry price | On request, after a demo | Free $0 (2 seats, no AI credits); Mini $45/mo; Essentials $95/mo; Plus $295/mo, per workspace |
| Seats | Teams and per-member access, no published cap | 2, 4, 10, then 20 and up; extra agent $10/mo |
| Live data | Live catalog and stock: Airtable, REST API, files, knowledge base | Knowledge base and integrations |
| Human handoff | Handoff to a named person in the same thread; the AI pauses | Shared inbox, an agent takes the thread |
| Languages | Replies in the customer’s language; support in French, English and Arabic | Multilingual |
| Testing before publishing | Test lab scored on your real conversations, versions and rollback | Not published on the pricing page |
Crisp figures read on crisp.chat/en/pricing in September 2026. Prices change; check the vendor’s page before you decide.
In detail
Crisp connects eleven, including Telegram, Viber and Line. If your customers are there, that is a real advantage.
Magnitude covers five: the ones a small business in France, Québec or the Maghreb actually receives messages on. WhatsApp, Instagram, Messenger, email and website chat.
At Crisp, AI is a credit meter per plan: around 90 conversations on Mini, 450 on Essentials. Past the quota, you top up.
At Magnitude the agent is the product. It reads your catalog live, qualifies the lead, fills the CRM and hands over. It is not a module bolted onto an inbox.
Both offer a shared inbox. Magnitude adds the customer record the agent fills in: stage, estimated value, priority, team. Nobody re-types anything.
Private notes, per-team views and hour caps come with it, with no integration to configure.
Crisp’s flat per-workspace price is simple and readable; it is their argument, and a good one.
Magnitude sets the price with you on your channels and volume. A demo shows you the agent on your real messages before you decide.
Choosing
FAQ
Yes, eleven against five. Magnitude concentrates on WhatsApp, Instagram, Messenger, email and website chat, the channels a French-speaking small business actually uses.
The agent is part of the workspace and is not sold in credits. Pricing is agreed on your volume, after a demo.
You can, but the point of Magnitude is one record per customer that gathers their exchanges across every channel. Website chat installs with one line of script.
Yes. The agent updates stage, value and priority during the conversation, and your pipeline reads in the dashboard. Satisfaction surveys can be added as an option.
The team answers in French, English and Arabic, from Montréal and Tunis. The agent itself replies in the customer’s language.
Create your agent, connect a channel and watch it handle your real requests. Write to us and we will show you on your own messages.
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