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Magnitude vs Crisp: AI agent, channels, pricing

Crisp is a shared inbox built in France, with many channels and a flat price per workspace. Magnitude starts from the agent and your data. The two overlap less than they seem to.

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At a glance

Magnitude Crisp

ChannelsWhatsApp, Instagram, Messenger, email, website chatWhatsApp Business, Instagram, Messenger, email, Telegram, SMS, Viber, phone, Line, X, chat widget

How the AI is pricedAI agent included in the workspace; pricing on requestAI credits bundled into paid plans: "around 90 automated conversations" on Mini, 450 on Essentials, 1,350 on Plus

Entry priceOn request. 14-day free trial, no cardFree $0 (2 seats, no AI credits); Mini $45/mo; Essentials $95/mo; Plus $295/mo, per workspace

SeatsTeams and per-member access, no published cap2, 4, 10, then 20 and up; extra agent $10/mo

Live dataLive catalogue and stock: Airtable, NocoDB, REST API, files, knowledge baseKnowledge base and integrations

Human handoffHandoff to a named person in the same thread; the AI pausesShared inbox, an agent takes the thread

LanguagesReplies in the customer’s language; support in French, English and ArabicMultilingual

Testing before publishingTest lab scored on your real conversations, versions and rollbackNot published on the pricing page

Crisp figures read on crisp.chat/en/pricing in September 2026. Prices change; check the vendor’s page before you decide.

What actually differs

How many channels

Crisp connects eleven, including Telegram, Viber and Line. If your customers are there, that is a real advantage.

Magnitude covers five: the ones a small business in France, Québec or the Maghreb actually receives messages on. WhatsApp, Instagram, Messenger, email and website chat.

AI as a budget or as the engine

At Crisp, AI is a credit meter per plan: around 90 conversations on Mini, 450 on Essentials. Past the quota, you top up.

At Magnitude the agent is the product. It reads your catalogue live, qualifies the lead, fills the CRM and hands over. It is not a module bolted onto an inbox.

What your team sees

Both offer a shared inbox. Magnitude adds the customer record the agent fills in: stage, estimated value, priority, team. Nobody re-types anything.

Private notes, per-team views and hour caps come with it, with no integration to configure.

Flat price or a quote

Crisp’s flat per-workspace price is simple and readable; it is their argument, and a good one.

Magnitude sets the price with you on your channels and volume. The 14-day trial asks for no card, and you see the agent on your real messages before deciding.

Which one to pick

Crisp is the better fit if

Your customers write on Telegram, Viber, Line or SMS
You want a flat, published price with no conversation
You mostly need a shared inbox, with AI as a secondary feature
You run a support team of 10 to 20 people

Magnitude is the better fit if

Your customers write mostly on WhatsApp and Instagram, often in French
Your answers depend on stock or a catalogue that changes
A small team has to be able to take over a thread in one click
You want each version scored on your real conversations before it goes live

Frequently asked

Does Crisp have more channels than Magnitude?

Yes, eleven against five. Magnitude concentrates on WhatsApp, Instagram, Messenger, email and website chat, the channels a French-speaking small business actually uses.

Does Magnitude’s AI have a conversation quota?

The agent is part of the workspace and is not sold in credits. Pricing is agreed on your volume; the 14-day trial is free.

Can I keep Crisp for website chat?

You can, but the point of Magnitude is one thread per customer across every channel. Website chat installs with one line of script.

Does Magnitude fill in a CRM?

Yes. The agent updates stage, value and priority during the conversation, sends satisfaction surveys, and your pipeline reads in the dashboard.

What about support in French?

The team answers in French, English and Arabic, from Montréal and Tunis. The agent itself replies in the customer’s language.

See the difference on your own messages.

Create your agent, connect a channel and watch it handle your real requests. 14-day trial, no card.