- Sector
- Industry and distribution group
- Channels
- Email, Website chat
- Rollout
- Five weeks
What a deployment of this shape targets
63%of inbound requests qualified alone
< 2 minfirst reply in business hours
-30%less time spent triaging
2languages covered
Deployment targets for this kind of business. This customer’s own measured figures will be published here.
Before
A group this size receives very different requests at the same address: suppliers, applicants, customers of several subsidiaries. Sorting them takes time before anyone has even replied.
What the agent does
The agent works out which subsidiary a request belongs to, answers what is routine, and routes the rest to the right team with the context attached.
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