- Sector
- Patisserie, founded 1976
- Channels
- Instagram, WhatsApp
- Rollout
- Ten days
What a deployment of this shape targets
81%of Instagram messages resolved alone
< 10saverage response time
2xorders taken in DMs
-55%fewer unanswered messages
Deployment targets for this kind of business. This customer’s own measured figures will be published here.
Before
Cake orders arrived as Instagram DMs, mixed in with compliments and questions about opening hours. At the weekend the inbox overflowed before noon.
What the agent does
The agent gives prices, available flavours and lead times, takes the details, and passes the finished order to the shop.
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