- Sector
- Furniture and interiors
- Channels
- WhatsApp, Website chat
- Rollout
- Three weeks
Measured results
87%of inquiries resolved by AI
< 3saverage response time
-40%less load on the team
+35%customer satisfaction
Before
Hundreds of messages a week across WhatsApp and the website. Customers waited four to eight hours at peak, the same questions came back dozens of times a day, and anything arriving in the evening or at the weekend went unanswered until Monday.
What the agent does
The agent is trained on the full catalog, the price sheets and the delivery policies. It answers on pricing, dimensions, materials and availability, in French and Arabic, and hands custom orders and complaints to the right person with the history attached.
We went from manually handling every customer message to having AI resolve 87% of inquiries automatically. Our team now dedicates its time to cases that truly require human expertise.InterboisRead the full case study →
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