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All customers

Point M

Perfumery and cosmetics

Sector
Perfumery and cosmetics
Channels
Instagram, WhatsApp
Rollout
Two weeks

What a deployment of this shape targets

76%of inquiries resolved by AI
< 15saverage response time
-38%less load on the team
+22%more conversion in chat

Deployment targets for this kind of business. This customer’s own measured figures will be published here.

Before

Selective perfumery turns on advice: a customer weighing two fragrances, availability in a given store, an order to collect. Those questions arrive as messages, often in the evening.

What the agent does

Wired to the catalog and per-store stock, the agent answers on brands, sizes and availability, and points to the nearest store.

Want the same numbers?

Thirty minutes, your catalog, an agent wired live to your business.

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